Refund Policy

Returns

We want you to be completely satisfied with your online purchase, so we offer returns within 14 days of shipment.

The cancellation period is 3 days.

Order processing time is 7-15 days after placing an order.

Orders can be canceled if the customer cancels before the shipment date and within the cancellation period specified on the website.

Return Policy

We want you to be completely satisfied with your online purchase.

If you change your mind for any reason, you are welcome to return your item to us within 14 days of receipt. We offer refunds, exchanges, and store credits, subject to the following conditions:

Returns

Items must be in their original condition, unused, unaltered, unwashed, and with tags intact. If you return an item despite these conditions, we will refund the item for an additional fee.

Refunds

We strive to process refunds daily, but it may take up to 3-5 business days to process your return. Our team will email you once we receive your return and notify you again when it has been processed. Refunds can take approximately 3-5 business days to arrive, depending on your bank's processing speed.

Full-Priced Items

Full-Priced items are eligible for refunds, exchanges, or store credits.

Sale Items

Items purchased on sale or during flash sales/promotions are eligible for store credit or exchanges only.

Conclusion

Items marked "Final Sale - No Returns or Exchanges" are not returnable. If you return an item despite this policy, the item will be returned for an additional fee.

Promotional Codes

Orders placed using promotional codes and receiving a discount on your order (excluding our 10% Welcome Offer) are eligible for store credit or exchanges only.

Swimwear

All swimwear must be tried on with the underwear, and the sanitary strips must remain in place. Removed or altered items will not be accepted.

Gift Cards

Gift cards are not returnable.

Return Shipping

We recommend that you try all items on immediately upon receipt to ensure you can return them within the return period.

Original shipping costs are non-refundable; return costs are the customer's responsibility. Unserdiy.com is not responsible for undelivered returns. We recommend returning items by registered mail or tracked postal service, as the return package remains the customer's responsibility until it is received by Unserdiy.com.

Return address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China, 523660, China
Orders can be canceled within 3 days.
Order processing time is 7-15 days after order placement.
Orders can be canceled before the ship date and within the cancellation period specified on the website.
Items must be new and unused.
Original packaging, tags, and accessories must be included.
Some items, such as customized and promotional items, are non-returnable unless there are quality issues.

If the return is caused by the customer, the customer is responsible for shipping costs. The specific cost depends on the courier you choose.

If the item received is damaged or does not match the product information due to our fault, the customer is not responsible for shipping costs.

Return Processing Time

We strive to process refunds daily, but your return may take 3-5 business days to process. You will receive an email notification once our team has received your return and processed it.

Defective Items

We apologize for the inconvenience caused by receiving a defective item. Please contact our customer service team at support@ongiftco.com with your order number and a picture of the error. We will work with you to resolve the issue as soon as possible.

Need help?

support@ongiftco.com